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The End-User's Experience

The entire LEAP family of protocols bring efficiency and functionality benefits to the user of miniaturized mobile devices. In this section we describe the user's experience of an EMSD-enabled device.

Mobile users may not always have the benefit of a wired connection, because of their frequent mobility. They may have a permanent computing system elsewhere, at which they can review large messages at their leisure (for example, messages containing Word documents, Excel spreadsheets, images, etc.). While on the move, however, they need to be kept apprised of important information that requires their immediate attention. Such information cannot wait for them to find the time to set up a laptop and dial in to check for messages. They must be able to accept messages immediately, at any time, and on a device that they can carry anywhere.

The experience of the end-user in using LEAP-based Mobile Messaging technology is illustrated in Figure 4.

Figure 4: The End-User's Experience
The End-User's Experience

The user equips him/herself with an EMSD device. The EMSD device could be a dedicated two-way pager, or a hand-held device (such as a PalmPC) with a wireless (for example CDPD) modem. While the device can be turned off, the modem will remain on at all times to accept incoming messages.

Anyone with access to the Internet can now send a message to this user. The EMSD Service Provider accepts the message from the Internet e-mail system via standard Internet protocols, then delivers the message to the user's device via EMSD protocols. Since the modem is always on, the message can be accepted at any time, and the user can be notified immediately (in any of the ways commonly used for pager notification) that a message has arrived. The user will then activate the EMSD device and read the message.

To send a message the user enters the message, then submits it to the EMSD Service Provider via the EMSD protocols. The Service Provider then acts like a standard Internet Service Provider and sends the message to its destination.

The end-user device may have a limited display area and a limited keyboard. This is very much the case for today's cell phones, for example. If so, both the end-user and his/her correspondents may wish to make use of canned messages to facilitate their communication. These canned messages may be defined by the system or end-user device, or they may defined by the message originator as embedded multiple-choice responses.

Figure 4 illustrates how the Mobile Messaging needs of a typical user (we'll call him Joe) are provided by the LEAP technology. This figure includes all the required technological components, and shows how they interoperate to satisfy Joe's needs. The figure includes three major components:

  1. Joe requires some form of handheld mobile device, such as a cell phone or a PDA. This component is shown on the left side of the figure. The device must include the appropriate LEAP device software, allowing it to use the LEAP protocols to communicate with LEAP-enabled Message Centers, either directly over the Internet, or via a Subscriber Service system.
  2. Joe requires a set of Subscriber Services to support his Mobile Messaging capability. This component is shown in the center of the figure.
  3. Joe may also wish to have LEAP-based Mobile Messaging capability on a Personal Desktop system at home, or on a Corporate Intranet system at his office. These components are shown on the right side of the figure.

If Joe receives a generic (i.e. non-LEAP) e-mail message over the Internet, then this will be fielded by his Subscriber Service provider, then forwarded to Joe's mobile device using the LEAP protocols.

Meanwhile, e-mails for Joe may be received in either his home or office mailbox systems. Joe may configure either of these systems to forward certain e-mails to his mobile device on a selective basis. If so, the qualifying e-mails will be forwarded to him directly over the Internet, using the LEAP protocols. The Subscriber Services system need not be involved in the transmission of these forwarded e-mails, since they are being sent from one LEAP-enabled system to another.

In summary, the end-user experience described above represents a superset of the capabilities of the RIM BlackBerry [tm] system. The market success of BlackBerry clearly demonstrates the large user demand for this kind of service. By providing the same functionality of BlackBerry in a completely open fashion, the benefits to the consumer will be that much greater. For further discussion, see the article Operation WhiteBerry in The LEAP Manifesto.


next up previous contents
Next: The LEAP Development Process Up: Overview of the LEAP Previous: LEAP: A Basis for   Contents